Support PatiBell
Support PatiBell

Technical Issues

For optimal site performance, we recommend that cookies are enabled in your browser. To enable cookies in Internet Explorer, Safari or on your iPhone or iPad, follow the steps below.

Internet Explorer 11 Users:

  1. Select the cog wheel in the upper right hand corner of your browser
  2. Select "Internet Options"
  3. Select the "Privacy" tab
  4. Select "Advanced"
  5. Check "Override Automatic Cookie Handling"
  6. Click "OK"
  7. Click "OK" once more

Safari Users:

  1. Select "Safari" at the top of your screen
  2. Go to "Preferences"
  3. Select "Privacy"
  4. Under "Block Cookies" select "Never"

iPhone or iPad:

  1. Open your Settings app
  2. Select "Safari"
  3. Select "Block Cookies"
  4. Select "Never"

If you'd like to contact the PatiBell Customer Care team, we offer several contact options:

To expedite your support please have your username ready.

Email

Submit your question via our Contact Us, and one of our Customer Care Representatives will respond to your inquiry via email within 48 hours.

Chat

You can chat with us online 8am to 5pm eastern time Monday through Friday by clicking Chat Now

We work hard to keep our site running smoothly, so we apologize if you're running into technical issues.

Cookies

It doesn't fix everything, but issues can often be resolved by refreshing your cookies, which are little bits of data stored on your computer that relate to websites you visit. Click here to clear cookies relating to PatiBell.

Browsers

Unfortunately, some older browsers (notably Internet Explorer) experience issues on PatiBell. If you're using Internet Explorer, we recommend checking which version you are using by going to the "Help" directory (gear symbol) in your browser and choosing "About Internet Explorer." If it turns out that you're using an older version of Internet Explorer, you'll need to upgrade to the latest version.

In general, PatiBell works best on the newer versions of the major browsers.